When will you ship my order?
We ship orders Monday-Friday, excluding major bank holidays. We aim to get your order with you within 2-3 working days, unless you pay for same-day dispatch or unless the item specifies that it has a 7-day turnaround time.
Our cut-off time for orders is 12pm daily, so any orders placed after 12 will not be processed until the following day.
Any orders placed between 12pm on a Thursday and 12pm on a Friday will be processed on Friday and will be with you at the earliest on the following Monday - we do not offer Saturday deliveries.
Any orders placed on a Friday after 12pm will not be processed until the following Monday, so will be with you at the earliest on the following Tuesday
Custom items will be shipped when available - please allow extra time for these products as we have to custom design and manufacture them, meaning they may not be available for a few additional days.
Where are my items shipped from?
We ship all of our items from Cranwich in Norfolk, postcode IP26 5JJ. We are about 10 miles away from Thetford.
What if my address is wrong?
Customers are responsible for providing us with a complete correct address. You must include all relevant address information such as unit/suite numbers, business name etc.
Indoor Outdoors are not responsible for issues with delivery related to incomplete or incorrect addresses. We cannot be held accountable for incorrect postcodes, it is the customer's duty to ensure all the shipping information is correct.
We reserve the right to hold orders that we believe have incorrect address information until we are able to contact you to confirm the shipping address.
If a package is returned to sender due to an incorrect address or issues with the delivery from the customer's side, we will refund the cost for the items minus the shipping cost. You can then place the order again with updated address information if you would like. Please review your address information carefully before ordering to prevent any delay or additional cost. It is up to you to select the correct service for your address.
How are my items shipped?
All orders placed through Indoor Outdoors are shipped to you using DPD or DPD Local. For non-conveyable items such as our Concrete Rakes and for palletised items, we use APC Overnight.
These services offer full tracking capabilities for your peace of mind.
Can I cancel my order?
Orders can be cancelled before they ship out. We typically ship most orders the same business day so it is important to contact us as soon as possible if you want to cancel an order.
Can I add items to my order?
If you require additional items once you have completed your purchase, we will cancel your order and allow you to place it again with all the additional items you require. This is to ensure our systems run smoothly and there is no chance of duplicate orders or missing items.
How much does it cost?
We offer delivery on a 2-3 Day service at £4.95, which is free when you spend over £75.
We offer a Same-Day Dispatch for £9.95. This only applies to working days and only if the order is placed before 12pm on a working day. Please see the first section of this page for more information on dispatch times.
Are there any exclusions?
Some larger products, especially ones that do not come flat-packed, may need to be shipped on a pallet rather than in a parcel, this will be calculated at the checkout and the appropriate cost will be provided. This will be displayed on the product, and will state that a pallet delivery is required, for more information, please see this page: Pallet Delivery Items
Due to the need for bespoke manufacturing, any circular planters, or other custom products are subject to a 7 day maximum turnaround time due to the need for custom production - no Express services are available for these.
Non-Mainland Shipping Costs
Our free delivery options only covers the UK Mainland, so there will be charges for UK Islands, Scottish Highlands and Northern Ireland
We offer different shipping options for the following areas:
|Scottish Highlands & Islands||£18|
|Isle of Wight||£18|
|Isle of Man||£18|